FOR BOOKSTORES & VENDORS

Pricing/Discount Schedule

Please email customer service at orders@pullins.com with a link to your company’s site for more information.

Quantity discounts for individuals: 6-50 books = 5% off | 51-200 books = 10% off | 201+ books = 20% off

Ordering

US & Canada Orders
May be placed directly with Focus via phone, fax or mail or through one of our major distributors: Ingram, Baker & Taylor.

European Orders (United Kingdom, Ireland, and Europe are shipped direct from England)

For sales inquiries and orders, contact:
NBN International, 10 Thornbury Rd., Plymouth PL6 7PP    UK
Tel:  +44 (0) 1752 202301          Fax: +44 (0) 1752 202333
www.nbninternational.com/ E-mail: orders@nbninternational.com

Australia & New Zealand Ordering
Orders in Australia and New Zealand contact:
DA Information Services , 648 Whitehorse Road, Mitcham, VIC  3132    Australia 
Tel:  +613 9210 7777   Fax:+613 9210 7788   
www.dadirect.com.au/   Email:  service@dadirect.com.au

Focus Returns Policy

All returns must:

~Be in saleable condition
~Have been ordered directly from Focus Publishing
~Returned within 1 year from date of purchase
~Must include chargeback paperwork referencing original invoice #

And be sent prepaid shipping to:

Focus c/o P.S.S.C.
231 Industrial Park; 46 Development Road
Fitchburg, MA 01420

No cash, check or charge refunds.  No prior permission is required for returns meeting the above conditions. All other returns require written approval. Canadian stores especially are encouraged to seek extensions rather than return books that might be resold. Focus does not pay the cost of shipping on returns.
All Audio Videos, CDs and CD-ROMs cannot be returned once they are opened.

Desk & Examination Copies (inside US/Canada)

All are welcome to request sample pages if they are not available online.

Desk copies are available upon request to qualified educators with class sizes larger than 8 students who have adopted a Focus text for a current or future course.

Examination Copies are available for all instructors wishing to examine books for possible adoption.  Exceptions are: Videos, Audio CDs, CD-ROMs and other multimedia products. Those items must be purchased.

Answer keys/Instructor's manuals are available only to qualified instructors who have adopted a book for their course(s).
Requests must be submitted on departmental letterhead or via departmental fax or phone. Course adoption will be verified before answer keys or instructor's materials are sent.

Homeschoolers: please call us at (800) 848-7236 or email us at orders@pullins.com for information about obtaining answer keys/instructor's manuals.

Desk & Examination Copies (outside US/Canada)

To request desk & examination copies, or to speak with a sales representative, contact:
University Presses Marketing
The Tobacco Factory, Raleigh Road, Southville Bristol BS3 1TF   United Kingdom
Tel: +44 (0) 1752 202301         Fax:  +44 (0) 117 9020294
universitypressesmarketing.co.uk/   Email: sales@universitypressesmarketing.co.uk

Shipping & Handling Fees

Shipping charges are FOB Fitchburg, MA 01420. Shipping Charges are based on the quantity of books ordered and shipping method. Book orders ship via UPS Ground or comparable unless the customer wants to provide for an alternate shipper. Focus will accept UPS or Fed Ex Collect numbers at time of order. Books are F.O.B. Fitchburg Massachusetts.

Invoices

Invoices are mailed to the customer’s “bill to” addressed that is supplied at the time of order. All invoices are mailed after the books have shipped and include Purchase Order numbers, Pricing and S&H Fees if applicable. If at any time you require a copy of your invoice via email or fax, or have a customer service related issue concerning your invoice, please contact us Kerri Wetherbee, Sales & Customer Relations Manager via email at orders@pullins.com.

Policies and Copyright

Terms of Use

Unless otherwise indicated, this Web site and its contents are the property of Focus Publishing/R. Pullins Company, Inc. and/or its subsidiaries or affiliates (known collectively as “Focus Publishing”), and are protected, without limitations, pursuant to U.S. and foreign copyright and trademark laws. By accessing this Web site, you agree to the following terms and conditions. If you do not agree, you have no right or license to access this Web site and you should not do so.

The works made available on this Web site are protected by United States copyright laws and are provided solely for the use of instructors in teaching their courses and assessing student learning. Dissemination or sale of any of these works, as a whole or in parts (including on the World Wide Web), will destroy the integrity of such works and is not permitted. The works and materials from them should never be made available to students except by instructors using the accompanying text in their classes. All users of these materials and visitors to this Web site are expected to abide by these restrictions and to honor the intended pedagogical purposes and the needs of other instructors who rely on these materials.

General Terms

You are authorized to download one copy of any sample material on this Web site or have access to online electronic media on one computer for your personal, non-commercial use only. Or you may have access to any online electronic media on one computer for your personal, non-commercial use or on a collective, secure, server with the purchase of a site license and have signed and returned the site license agreement. In doing so, you may not remove or in any way alter any trademark, copyright, or other proprietary notice. Except as allowed in the preceding sentence, you may not modify, copy, distribute, republish, commercially exploit, or upload any of the material on the Web site without the prior written consent of Focus Publishing. No intellectual property or other rights in and to this Web site or its contents, other than the limited right to use set forth above, are transferred to you.

Focus Publishing makes no representations or warranties with respect to this web site or its contents, which are provided for use "as is."

Focus Publishing disclaims all warranties, expressed or implied, including without limitation the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose. With respect to the web site and any website with which it is linked.
Focus Publishing also makes no representations or warranties as to whether the information accessible via this web site, or any web site with which it is linked, is accurate, complete, or current.

It is your responsibility to evaluate the accuracy and completeness of all information, opinions, and other material on this Web site or any Web site with which it is linked.

**Please note: all price information is subject to change without notice.**

To the fullest extent permitted by applicable laws, Focus Publishing and its employees, agents, suppliers, and contractors shall in no event be liable for any claims, charges, and contractors damages, liabilities, losses, and expenses of whatever nature and howsoever arising, including, without limitation any compensatory, incidental, direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a computer or electronic virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind of character, even if Focus Publishing has been advised of the possibility of such damages or losses, arising out of or in connection with the use of this Web site, or any Web site with which it is linked. You assume total responsibility for establishing such procedures for data back up and virus checking as you consider necessary.

Digital Millennium Copyright Act Compliance

If you have any copyright concerns about any materials posted on this site (“www.pullins.com”) by others, please let us know. We comply with the provisions of the Digital Millennium Copyright Act applicable to Internet service providers (17 U.S.C. § 512). Please provide us with written notice (“Notice”) by contacting our Webmaster at the following address:

Webmaster

Focus Publishing/R. Pullins Co. PO Box 369 Newburyport, MA 01950
Fax: (978) 462-9035 E-mail: info-person@pullins.com

To be effective, the Notice must include the following:

A physical or electronic signature of the owner, or a person authorized to act on behalf of the owner (“Complaining Party”) of an exclusive right that is allegedly being infringed upon; Information reasonably sufficient to permit Focus Publishing/R. Pullins Company. (“Focus Publishing”) to contact the Complaining Party, such as an address, telephone number, and if available, an electronic mail address; Identification of the allegedly infringing material on the Focus Publishing site (“Infringing Material”), and information reasonably sufficient to permit Focus to locate such material on the Focus Publishing Site; Identification of the copyrighted work claimed to have been infringed upon (“Infringed Material”), or if multiple copyrighted works at a single Focus Publishing Site are covered by a single Notice, a list of each copyrighted work claimed to have been infringed (please be specific as to which Infringing Material is infringing on which Infringed Material); A statement that the Complaining Party has a good faith belief that use of Infringing Material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and A statement that the information in the Notice is accurate, and under penalty of perjury, that the Complaining Party is the owner or is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.